Robotization projects fail due to lack of adequate management

Mar 18, 2019 | 270 views

The benefits of automating processes with robots (or RPA in technology jargon) include transferring repetitive human-made activities to programmed software is a process that can bring benefits in terms of productivity and cost savings.

Despite these advantages, implementing, operating and controlling RPA initiatives is far from easy. According to Minsait, an Indra company, approximately 70% of projects fail because of the lack of effective management of these projects.

According to the company, this is because many companies look only for ways to adopt the technology that can make robotization work - but they forget how to replicate those models effectively across the company. "It's not difficult to get software to create a robot that can perform simple tasks. It is easy to think that once two or three simple RPA cases have been successfully executed, it will only be necessary to replicate this methodology to 50 or 100, but in fact this scenario is much more complex than it seems, "says Minsait.

How to avoid the problem?

To solve this problem, it is necessary to have a double look at this type of initiative in order to be successful: using the best technology practices for business purposes. With this goal in mind, the company designed an effective RPA management model called the Center of Excellence (RPA-CEX). In it, a team of experts conducts the project management from the beginning, combining good IT practices with a deep understanding of the company's processes and its daily dynamics.

The implementation of this model is carried out in three phases: in the first, an analysis is made of the impact of robotization in the company; then the organizational models capable of supporting the evolution of RPA in scale are drawn; and identify the people responsible for bringing the maximum efficiency of robotization over time.

"At first, decisions about processes to be automated will be relatively easy - about 20% of the tasks in a company are repetitive labor - but as the project progresses and the need to move forward is proven in long tail processes, the difficulties will be greater and the decisions will be more complex. Therefore, it is necessary to count on technology experts who always have in mind the contribution of value, testing and putting into production, working in short development cycles that allow to evaluate the task and advance to the desired end product, "concludes the company.